HaPpY BiRthdaY SarAh!~!~!

2nd PriZe!

CELEBRATION BY THE BAY Photo taking contest!



And the 2nd prize winner is~!~!~!~!~!~!~!

Raymond Ling from E185! wooohooooo~!

I'm happy happy happy.. =)

Me (on of my happy moments) hahaha

Psalm 23: A Shepherd's Perspective

Every once in a while one of my lambs will develop a habit of straying. I remember one little fellow. I named him Jake. He came from a fine family. His grandfather was one of my very first sheep. I called him Old Abe. Jake's father was Isaac. Both Old Abe and Isaac faithfully followed me and stayed on the path, but not that little rascal Jake. He turned up missing more times than I could count. Sometimes he was in search of greener pastures while at other times I found him chasing butterflies. He never realized the danger he in, but I understood it clearly.

Something had to be done. We shepherds have developed a technique guaranteed to prevent straying. It is used only as a last resort -- when a sheep refuses to stay with the flock. The last time I caught him straying I used it on little Jake. No doubt you will think that it's cruel, but it saves the life of my sheep. At the end of the day I found little Jake wandering dangerously toward a steep gorge. I picked him up, put him on my shoulders and carried him back to the sheepfold. He didn't struggle. Jake just looked at me with only trust in his eyes. I sat him down and quickly placed his right front leg across my staff. With one swift motion I pulled down of the long bone of his leg and broke it. Wild-eyed, Jake struggled to get away. He immediately fell to the ground in pain. He couldn't understand. The one who provided for him and rescued him, the one who he trusted was inflicting the most excruciating suffering he'd ever endured. I didn't want to, but I had to do it to save his life.

Over the next few days, little Jake could barely get up. As the flocks moved from pasture to pasture I carried him every step of the way. I held him close in those days. He was suffering with that broken leg, but all the while I carried him close to my heart. I sat him down to eat and drink. Gradually he was able to walk again, but the smallest hill looked like a mountain to him and the shallowest stream like a mile-wide river. Whenever he encountered and obstacle all he could do was stop and look to me. Then I'd pick him up and help him over. Jake learned to trust and to follow. I had to break him to save his life. It worked. Jake is still with me today and one of my most loyal sheep.

Well that's a day in the life of a shepherd. It's not glamorous, but it's a living.

As undignified as my profession is it still amazes me that God compares himself to a shepherd and his people to sheep. I can see the truth in it though. After all he meets our needs by providing the necessities of life, by guiding us each day and by protecting us. I guess we would be as content and at peace as my sheep if we'd just learn to trust and follow him. Even if we don't understand where he's leading or what he's doing in our lives, if we'd just trust him and follow him we'd be satisfied.

Thank you for listening. I've got to get back to work. This shepherding is a never-ending job if you know what I mean?"

15 biggest sins of customer service
employees today:

1. Your employees are having a bad day,
   and their foul mood carries over in
   conversations with customers.
   
   Everyone has bad days, but customer
   service employees need to keep
   theirs to themselves.
   
   
   
   
   
   


2. Your employees hang up on angry
   customers.
   
   Ironclad rule: Never hang up on a
   customer.
   
   
   
   


3. Your company doesn't return phone calls
   or voice-mail messages, despite listing
   your phone number on your Web site
   and/or in ads and directories.
   
   
   Call customers back as soon as you can,
   or have calls returned on your behalf.
   
   
   
   


4. Your employees put callers on hold
   without asking them first, as a
   courtesy.
   
   Ask customers politely if you can put
   them on hold; very few will complain or
   say "No way!"
   
   
   
   


5. Your employees put callers on a speaker
   phone without asking them first if it is
   OK.
   
   Again: Ask first, as a courtesy.
   
   
   
   


6. Your employees eat, drink or chew gum
   while talking with customers on the
   phone.
   
   A telephone mouthpiece is like a
   microphone; noises can easily be picked
   up. Employees need to eat their meals
   away from the phone. And save that stick
   of gum for break time.
   
   
   
   


7. You have call-waiting on your business
   lines, and your employees frequently
   interrupt existing calls to take new
   calls.
   
   One interruption in a call might be
   excusable; beyond that, you are crossing
   the "rude" threshold. Do your best to be
   prepared with enough staff for peak
   calling times.
   
   
   
   


8. Your employees refuse or forget to use
   the words "please," "thank you" or
   "you're welcome."
   
   Please use these words generously, thank
   you.
   
   
   
   


9. Your employees hold side conversations
   with friends or each other while talking
   to customers on the phone, or they make
   personal calls on cell phones in your
   call center.
   
   Don't do either of these.
   
   
   
   


10. Your employees seem incapable of
    offering more than one-word answers.
    
    
    One-word answers come across as rude and
    uncaring.
    
    
    
    


11. Your employees do provide more than
    one-word answers, but a lot of the words
    are grounded in company or industry
    jargon that many customers don't
    understand.
    
    If you sell tech products, for example,
    don’t casually drop in abbreviations
    that laymen don’t understand.
    
    
    
    


12. Your employees request that customers
    call them back when the employees aren't
    so busy.
    
    Customers should never be told to call
    back. Request the customer's number
    instead.
    
    
    
    


13. Your employees rush through calls,
    forcing customers off the phone at the
    earliest opportunity.
    
    Be a
    little more discreet. Politely
    suggest that you've got the information
    you need and you must move on to other
    calls.
    
    
    
    


14. Your employees obnoxiously bellow
    "What's this in reference to?"
    effectively humbling customers and
    belittling their requests.
    
    Screening techniques can be used with a
    little more warmth and finesse. If a
    caller has mistakenly come your way, do
    your best to point him or her in the
    right direction.
    
    
    
    


15. Your employees freely admit to
    customers that they hate their jobs.
    
    
    This
    simply makes the entire company look
    bad. And don't think such a moment
    of candor or lapse in judgment won't
    get back to the boss.
    
    
    

There are times
when you get rude customers, but life is not
always fair for customer service employees.
Customers can be rude and get away with it.
Employees cannot – if they want to help
their companies to succeed and keep their
jobs as well.

New

I like this hahaha. Copyright from http://www.chc.org.sg. Nice huh=)

Republican Senator vs. Bush Judicial Nominees
"Appoint judges and officials for each of your tribes in every
town the LORD your God is giving you, and they shall judge the
people fairly. Do not pervert justice or show partiality. Do not
accept a bribe, for a bribe blinds the eyes of the wise and twists
the words of the righteous. Follow justice and justice alone, so
that you may live and possess the land the LORD your God is giving
you." - Deuteronomy 16:18-20

Our nation has been under attack for years by judges who have
abandoned their duty to the people and have sought to impose a
radical social agenda on our country. We have seen them declare the
unborn innocents not deserving of life, we have seen them rip God's
law out of our nation's government and schools, and we have seen
them promote destructive and ungodly lifestyles, while censoring the
teaching of morality.

Many Christians today think this battle is being won, and in some
cases it is, but the fight continues. Many Christians think that we
can go back to sleep because the elections are now over. Many
Christians are wrong. We must stay involved or we will lose our
nation and our freedoms.

A case in point is the pending chairmanship of the Senate Judiciary
Committee. This committee will decide which judges get a vote in the
Senate and which pieces of legislation that deal with illegally
operating judges ever see the light of day. The chairman of this
powerful committee will decide which judges and which legislation
get a hearing. The senator who is next in line to head up this
committee, because he is the longest serving member of the committee
who wants the position, is Senator Arlen Specter. Senator Specter is
a solidly pro-choice, pro-gay agenda politician and has strongly
implied that he will not allow any pro-life judges on the bench. In
making these implications that reveal his partiality and his desire
to twist the justice system for his own agenda, he has shown he does
not fit the biblical requirements to occupy a position of this
nature, and he must be opposed.

What You Can Do

In less than two weeks, the Republican senators will be gathering to
select who will be chairing the various committees. Senator Specter
must not be allowed to become Chairman of the Senate Judiciary
Committee. Since the Republican Party is the party with the most
members in the Senate, only the Republican senators will choose who
chairs each committee. Democratic senators do not take part in this
decision.

We need you to contact your Republican senators by sending e-mails
and by making phone calls today! You can call the Capitol Hill
Switchboard at 202.224.3121, and they will let you know if your
senators are Republican (Democratic senators, since they are in the
minority, do not have a say in this matter) and will be able to
connect you to their offices. When you are connected please simply
tell them that you "solidly oppose Senator Specter becoming Chairman
of the Senate Judiciary Committee."

You can also send e-mails to your senators by visiting
www.joycemeyer.org/judges.html.

In both cases, make sure you only contact Republican senators, and
we would also suggest not contacting Senator Specter's office
directly.

We must continually stand in defense of our freedoms and our
God-given rights. Together we are turning this nation back to God!

CELEBRATION BY THE BAY

Woohoo=) Great svr. Well i'm planning to take part in.....


So i'm excited. Narrowed it down to a 4 pics.. The Nominees Are!










Alright now judges the decision lies in your hands! Dial 1900-911-IDOL or sms IDOLS to 1234567 or jus "Doodle" me=) Thanks thanks!

$100

To officer-in-charge,

On the 06.11.04(Saturday) I parked my vehicle at Blk 289C of BT Batok ST 25. As this is my first time visiting the area, I had difficulty in locating the car park. This is not an excuse but I thought that as my intention was only to drop off a card & it will take me no longer than 6-8 mins from the point I leave my vehicle to the point I return, that it will be alright to leave it unattended.

I was wrong. Upon my return, I found out that my vehicle had been compounded. The parking attendant was no more than 2 cars away checking and typing their licenses. An irate resident had called the officer and within the 8 mins of leaving my vehicle I have been fined. I should have known better and not make the mistake of leaving my vehicle unattended and should have asked the person to come down instead.

My ground of appealing this parking offence is not based on the argument that what I did was right. But on grounds of empathy, that you will understand the reason behind the offence and that I will ensure that this offence does not happen again.

Thank you.

Regards,
Raymond Ling

-----------------------------------------------
HOUSING & DEVELOPMENT BOARD



Your Ref :

Our Ref : 410-40-14-0100/SDE2378Z

Date : 10 Nov 2004

Tel : 64902357

Fax : 64902372

Email :

vl8@hdb.gov.sg



Mr Raymond Ling


F_ggie@hotmail.com



Dear Mr Raymond Ling



NOTICE OF INTENDED PROSECUTION : A4334903F



Thank you for your email of 10 Nov 2004.



2 In view of your explanation and the circumstances of your case, we

have exercised flexibility and waived the notice.



3 We wish to take this opportunity to clarify that the service road is

the only access road to the residential blocks for essential and emergency

vehicles like the ambulance, fire engine and refuse truck. As such, it is

important to ensure that the service road is free from obstruction at all

times.



4 We seek your co-operation to park your vehicle in a designated

parking lot in future.





Yours sincerely





(Signed Using Lotus Notes)

LOO PEK TONG

for HEAD, CAR PARKS OPERATIONS UNIT 1

CAR PARKS SECTION

HOUSING ADMINISTRATION DEPARTMENT


Privileged/Confidential information may be contained in this message. If

you are not the intended recipient, you must not copy, distribute or use it

for any purpose, nor disclose its contents to any other person. Please

notify the sender immediately if you receive this in error. Visit our

website at

http://www.hdb.gov.sg


HOUSING & DEVELOPMENT BOARD, HDB HUB, 480 LORONG 6 TOA PAYOH SINGAPORE

310480. TEL: 64901111

--------------------------------------
Woohooo God is truly a good God!

Septoplasty

Septoplasty is performed under general or local anesthesia. It takes about one hour and is usually carried out on a day surgery basis. A small incision is made inside the nose. The mucosal lining of the septum is detached from the cartilage and bones of the septum. The deviated portions of the septum are removed or straightened. The nasal lining mucous membrane is replaced. Splints or packs are placed in the nose for a few days. These splints / packs have a straw that allows the patient to breathe from the nose and makes swallowing much easier. There are no external bruises or swelling of the eyes because the outer nasal bones are not broken or interfered with as in cosmetic nasal surgery (nasoplasty / rhinoplasty)